What is Client Money Protect?

It is a legal requirement for letting agents to join a Client Money Protection Scheme for the benefit of their clients, typically tenants and landlords, in order to safeguard money they hold on their clients’ behalf. In the event that the owners of the business steal or misappropriate any of this money there is a route of redress against the letting agent by contacting the Scheme and claiming against the Scheme. If a genuine claim is accepted by the Scheme, the Scheme will recompense the landlord or tenant and seek recovery from the letting agent or its owners.

A Client Money Protection scheme does not act on behalf of the letting agent. It is an independent membership body that provides the protection of client money whilst held by its members and the Scheme insures its liability for the payment of any claims.

How It Works

If your agent misappropriates your money the following process applies:

  • Check our Member Directory to see if your agent is a member of CMP.
  • The misappropriation must be reported to the police.
  • Contact CMP to start the claims process.
  • If we find that our member has misappropriated your money then CMP will reimburse any client money found to be owing to you (exclusions may apply - Please see Scheme Rules).

Resources For Landlords & Tenants

Here are a few essential guides for information on CMP - the full range of resources can be found here.